I have been trying to activate a new phone on my existing account for days. I've been dealing with cs on chat for hours and hours. I am so frustrated. I have no service and sat on hold for an hour yesterday and gave up. I'm about ready to eat what I've paid to boost and switch carriers. Has anyone else been having problems activating?
So sorry to hear about this experience, Shanshan. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.