Unable to Switch Phone Numbers

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Groupie

Unable to Switch Phone Numbers

I would like to do something that I anticipated to be extremely trivial: changing my phone number. However, when I login to do it through the Boost website, I encounter the error "NPA-NXX is not valid for that number location.  Application processing error boostmobile". I tried multiple browsers and calling customer service, they wanted to charge me $15 for each number change, that's ridiculous, I might as well port to a different carrier that does allow me change phone numbers easily. What's up with this?

5 REPLIES 5
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Agent

Sorry to hear that you feel that way. Are you trying to change the area code on your phone number change?

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Groupie

No, I'd simply like a new phone number is all.

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Agent

Have you cleared the cookies and cache?

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Groupie

Yes, I've even tried using different machines, a cell phone, none of it works. I was easily able to change a friend's phone number for them in the past, I don't understand why it's an issue with my account specifically.

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Agent

Can you send us a private message?