Tethering/hotspot information

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Groupie

Tethering/hotspot information

So I recently switched to boost for better network reliability, better prices, etc. Went with the $60 unlimited family plan since I'm quite a data hog. I've been using my hotspot function on my phone to tether my PS3 and laptop. Woke up to a text that states "BSTFreeMsg Alert - You've exceeded your mobile hotspot usage cap of 8192MB. Usage will be available when your new plan month begins."
Why isn't it unlimited if the plan states everything is unlimited? I can't even use it at a capped speed. I can't find anywhere that states it's a limited service or that it's a service at all for that matter. Where are the prices to add-on? Can you add-on? What's the data allotment? What's the prices? Something ungodly, I'm sure.
Had I known it was a limited service, I wouldn't have switched carriers. Slightly upset.
1 ACCEPTED SOLUTION

Accepted Solutions
Accomplice

Re: Tethering/hotspot information

the plan is unlimited, but not the hotspot usage. I just found this on their website, hotspot is not unlimited

 

 $60/mo is an unlimited offering that includes unlimited high-speed data, talk and text ... and as of 1/26/16, this plan also includes up to 8GB hotspot usage, unlimited streaming music without data charges

9 REPLIES
Accomplice

Re: Tethering/hotspot information

the plan is unlimited, but not the hotspot usage. I just found this on their website, hotspot is not unlimited

 

 $60/mo is an unlimited offering that includes unlimited high-speed data, talk and text ... and as of 1/26/16, this plan also includes up to 8GB hotspot usage, unlimited streaming music without data charges

Groupie

Re: Tethering/hotspot information

Thanks for the information. Couldn't find it anywhere. Is there a way you can add hotspot data only?
Community Manager

Re: Tethering/hotspot information

If you want to add a hotspot to your phone, add on or just a portable wifi-hotspot-plans, it all depends on how much you want to use your hotspot, and if you want it on your phone or seperately.

A11ey
Crusader of Customer Advocacy


I encourage you to post your questions on the community!

Accomplice

Re: Tethering/hotspot information

 
Newbie

Re: Tethering/hotspot information

i agree I just experience this same problem and as a college i need my hotspots
Groupie

Re: Tethering/hotspot information

I pay to be able to tether a hot spot from my phone I have tried and tried to use it and it won't let me tether at all I need it fixed

Re: Tethering/hotspot information

I have been having the same problem. I have called multiple times.
Groupie

Re: Tethering/hotspot information

I have not been able to use my hotspot from my iPhone SE for two weeks at least my plan just restarted on the first where are my eight gigs???
Agent

Re: Tethering/hotspot information

@Bluejlemons Please, accept our most sincere apologies. Would you be so kind to send us a Private Message? We may request for you send us your account phone and PIN number for better assistance.

 

~ Joy