We can definitely help you out with that, @maegnconner. Please, send us a private message with your phone number and PIN code to further assist you.
Hey there, Hrclopton! Let’s get you taken care of. Mind sending us a private message with your phone number and PIN to verify your account? Thanks!
To send a private message you simply go to one of our agents profile who you want to send a message to and hit the "send this user a private message" button. It's under their contact section on the right side of their profile, right next to their badges.