Mexico roaming

Accomplice

Mexico roaming

I been in Mexico lots of time and my phone just don’t work over there I have the $5 todo mexico plus and still don’t work please help me I’m leaving in a week am I want to be able to use my phone
5 REPLIES 5
Agent

Re: Mexico roaming

So sorry to hear about this experience, SaenzR88. We want to help! Can you please let us know what’s the make and model of your phone?

Accomplice

Re: Mexico roaming

iPhone 6
Agent

Re: Mexico roaming

Thanks for the information. Can you please let us know if you enable the roaming settings on your phone when you went to Mexico?

Accomplice

Re: Mexico roaming

Yes I followed the instructions and then turned off and on and same no service
Agent

Re: Mexico roaming

We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.