I am in need of removing someone from my family plan, as their phone is toast & I need to pay my account.
Hi there ghsthntr4life. You are able to complete this task by logging on to your online account. As the primary account holder, you are able to remove any line from the account. https://myaccount.boostmobile.com/sign-in.html?intnav=UtilNav:SignIn.
It is not letting me or I am not seeing where. My account is not active & waiting for payment but I do not want to pay for that phone, so I need it removed before I can pay to turn it back on.
Understood. We will be able to assist. Please send us a private message with the phone number and pin code to the primary account. As well the phone number of the line you would like to remove. Victor21
Happy to assist. Hi there Secabrera. Please send us a private message with the primary number and pin code, along with the number you would like to remove. Victor21
Hi there! We’d be happy to help. Please send us a private message with your phone number and pin code so we can assist you with this.