How do i cancel phone insurance?

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Newbie

How do i cancel phone insurance?

Just wondering the fastest way to cancel my phone insurance because I don't want the add-on any longer
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Re: How do i cancel phone insurance?

Hello Joephis Smiley Very Happy

 

I know 3 different ways you can remove/cancel your phone $7 insurance/coverage. Hope one of these can be a solution to you.

  1. Go to Boostmobile.com:

Log into my Account located on the top right witch will ask for your phone # and 4 digit pin. Once you log-in you will see your balance info and an option that say Change Plan or Add-Ons there your can remove the insurance or change you plan too.

 

       2. Go into the nearest retail:

When going into a boost mobile store you can request the employee if they can remove it for you. I don't know if they would charge to just remove a feature in your account but they will log onto the boost mobile dealer portal ask for your number & pin to access the account.

 

       3. Call Boost Mobile Rep:

You can also call 1-866-402-7366 and speak to a representative about your issue and they will remove it for you for no charge.

 

Hope this can help you and everyone else with the same matter Smiley Wink Any questions please feel free to ask and if i solved the problem please mark as solved. Have a bless day.

Ladyequinoxx
Customer Service Rep
Wireless Ally
If I have answered your question, please be sure to mark as Accepted Solution or give it a Kudos if you like the response 🙂
Thank you - god bless

View solution in original post

13 REPLIES 13
Highlighted

Re: How do i cancel phone insurance?

Hello Joephis Smiley Very Happy

 

I know 3 different ways you can remove/cancel your phone $7 insurance/coverage. Hope one of these can be a solution to you.

  1. Go to Boostmobile.com:

Log into my Account located on the top right witch will ask for your phone # and 4 digit pin. Once you log-in you will see your balance info and an option that say Change Plan or Add-Ons there your can remove the insurance or change you plan too.

 

       2. Go into the nearest retail:

When going into a boost mobile store you can request the employee if they can remove it for you. I don't know if they would charge to just remove a feature in your account but they will log onto the boost mobile dealer portal ask for your number & pin to access the account.

 

       3. Call Boost Mobile Rep:

You can also call 1-866-402-7366 and speak to a representative about your issue and they will remove it for you for no charge.

 

Hope this can help you and everyone else with the same matter Smiley Wink Any questions please feel free to ask and if i solved the problem please mark as solved. Have a bless day.

Ladyequinoxx
Customer Service Rep
Wireless Ally
If I have answered your question, please be sure to mark as Accepted Solution or give it a Kudos if you like the response 🙂
Thank you - god bless

View solution in original post

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Accomplice

Re: How do i cancel phone insurance?

Just go to boost zone on phone go to manage plan and it will show what your paying for go to insurance and just check off fast easy way
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Groupie

Re: How do i cancel phone insurance?

1.When you are on the account page, you cannot check off phone insurance. It tells you go to to a device support page. It does not even provide a link to where this device and support page is. 

 

2. When you call the customer support number mentioned in these previous posts, you get an automated message and must jump hoops to get to an actual representative, so I hope people using these forums can be a little more detailed next time.

Highlighted
Groupie

Re: How do i cancel phone insurance?

1.When you are on the account page, you cannot check off phone insurance. It tells you go to to a device support page. It does not even provide a link to where this device and support page is. 

 

2. When you call the customer support number mentioned in these previous posts, you get an automated message and must jump hoops to get to an actual representative, so I hope people using these forums can be a little more detailed next time.

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Groupie

Re: How do i cancel phone insurance?

Again...

 

 

1.When you are on the account page, you cannot check off phone insurance. It tells you go to to a device support page. It does not even provide a link to where this device and support page is. 

 

2. When you call the customer support number mentioned in these previous posts, you get an automated message and must jump hoops to get to an actual representative, so I hope people using these forums can be a little more detailed next time.

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Re: How do i cancel phone insurance?

Hello everyone 

Hope everyone is doing well 🙂

 

If going online or calling boost mobile over the phone is not possible for some people just walk into a boost store and tell them to remove the feature for you and that's the end of that. Also know one you take the insurance out you can't add it again unless you get another new phone. Try not to make things more difficult for yourselves that's what we are here to do or for even if you have to send agents here a private message so we can better assist you. :).

Ladyequinoxx
Customer Service Rep
Wireless Ally
If I have answered your question, please be sure to mark as Accepted Solution or give it a Kudos if you like the response 🙂
Thank you - god bless
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Re: How do i cancel phone insurance?

Hi. mariabello. If you, need further assistance feel free to send us a direct message and let us know what would you like us to do for you. Do you need to remove the insurance? - E.J.

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Groupie

Re: How do i cancel phone insurance?

As someone who also wants to cancel their insurance, because it was automatically added and charged to my account without me requesting or approving of it, would you please tell me how from your website? Because I've been searching menus for about 20 minutes in MyAccount, and there just isn't a way I can find. Not even under the Device & Support tab. And while messing around with the settings, and changing my plan to a cheaper one (Because your in-store representative told me the only way I could purchase the phone was to get the most expensive plan for the first month) I got another message saying I just signed up for the insurance again.

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Agent

Re: How do i cancel phone insurance?

Hey @XivaKnight!

 

You can remove the Insurance add-on online through "my Account". From the Home tab, click on "Change Plans or Add-Ons". Once you get to the "Service Summary", under "Your Recurring Add-ons" you'll find the Insurance add-on with an "X" next to it. You'll just need to click on the "X" to remove it.

 

~Nosh_CxUx