@Blackheart2678 Hi there. We'll need to verify the account to check the phone model and the price plan. Could you send us a private message with the phone number and PIN? - E.J.
To send a Private Message you can go to your profile and click on the icon with an envelope. Then you enter the username of the person you want to send a message to and the subject. Or you can go to the user profile by clicking on the username and click on "Send this user a Private Message".