Hey sorry to bother again but I tried to respond to u via private message but it seems to go blank like it doesn’t let me message or reply back. Order is ek-bepp-*****
So sorry about the trouble! This situation has been reported and we're currently working to get this fixed as soon as possible. Keep in mind you can also dial our customer service number at 866-402-7366 for further assistance. We understand your frustration and we truly apologize for the inconvenience.