Hotspot

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Enthusiast

Hotspot

Past couple months my hotspot keeps telling me I'm not subscribed when I am.
6 REPLIES 6
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Agent

Hey there, rena17galindo. Please send us private message with the account phone number and pin code.

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Enthusiast

How do I do that
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Accomplice

Hey sorry to bother again but I tried to respond to u via private message but it seems to go blank like it doesn’t let me message or reply back. Order is ek-bepp-*****

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Agent

To send a private message, click on the picture of a user to to the profile. There select "Send this user a Private Message".

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Accomplice

I did that already but when I try to read a reply from the rep it won’t allow me to reply it doesn’t show any message on my profile? Is there a link or do I need to use a different browser
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Agent

So sorry about the trouble! This situation has been reported and we're currently working to get this fixed as soon as possible. Keep in mind you can also dial our customer service number at 866-402-7366 for further assistance. We understand your frustration and we truly apologize for the inconvenience.