First month free when adding a new line?

Enthusiast

First month free when adding a new line?

Hello,

 

I have a family plan with 2 lines, received a text message to add a third line with the first month of service for free (in-store only). I went to my local store, added a new line and was charged $70.10 ($35 for set up and $33 for service plan fee). Now I have a $30 credit on my account, which I'm assuming is for the new line I added.

 

I'm just wondering if the $30 credit in my account has anything to do with the $70.10 I paid when adding the line. It feels like I paid for the month and I'm not sure how all of this works. I tried calling for info but was transferred to my local store. Also, I sent an email to customer service 2 days ago and I haven't gotten a response.

 

Can anyone explain this to me? I think I'm overthinking it. 

 

Thank you!

3 REPLIES 3
Agent

Re: First month free when adding a new line?

 Don’t you fret, kungfujoe494! We’ll get you all sorted out. Please send us a private message with your phone number and pin so we can check your account. 

Enthusiast

Re: First month free when adding a new line?

You rock, Tabitha! Thank you for all your help.

Agent

Re: First month free when adding a new line?

Kungfujoe94, Thank you, it was a pleasure to assist you.