Hi, AriiBaybee. Sorry to hear that! We'd love to assist you. Would you mind sending us a private message with your phone number and pin code to verify your account? Thanks.
To send a private message you simply go to one of our agents profile who you want to send a message to and hit the "send this user a private message" button. It's under their contact section on the right side of their profile, right next to their badges.