Hello there, @Toshachilders90! Thanks for reaching out. We'd love to help. Would you mind sending us a private a message with more details of the promo code so we can look into it?
Please click on my username to see the option to send a private message. Also, please tell us which promotion are you referring to? How did you receive the promo, via text messages, online, etc.? Please provide us more details. Thank you.