ESB [990008905] : Link activity is not allowed for accounts in Grace Period

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Accomplice

ESB [990008905] : Link activity is not allowed for accounts in Grace Period

I keep trying to add both of my son's to a family plan but all i get is this
ESB [990008905] : Link activity is not allowed for accounts in Grace Period
Why offer it if it does not work??
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Agent

Hi, xblaze71710x. Please send us a private message with the account phone number and pin code.