Devices connected to Coolpad Surf Hotspot won't load https pages

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Groupie

Devices connected to Coolpad Surf Hotspot won't load https pages

Devices connected to the CoolPad Surf hotspot don't load https pages. They time out.
Can't connect to my work VPN either.

Wifi is showing the hotspot is connected to internet, and unsecure http pages load with no problem.


Hotspot properties:

Security type is WPA2-personal

Encryption is AES.

 

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1 ACCEPTED SOLUTION

Accepted Solutions
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Groupie

Thank you to the Boostmobile agent who resolved this problem for me by instructing me how to factory reset the hotspot. Once done, both https pages and the VPN connection worked. Very pleased!

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8 REPLIES 8
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Agent

Hi there! Definitely wanna look into that for you. Have you verified if hotspot is included in your plan, or that you've purchased a hotspot pack? 

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Groupie

I purchased a Coolpad Surf hotspot and signed up for the 50G/$50.00 plan, both from Boost Mobile

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Agent

Please, send us a private message with the phone number and PIN to check the account. 

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Groupie

Thank you to the Boostmobile agent who resolved this problem for me by instructing me how to factory reset the hotspot. Once done, both https pages and the VPN connection worked. Very pleased!

View solution in original post

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Groupie

Hey can you please help me I’m having the same problem
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Agent

Hi there, @LuckyD33. Did you try to Factory reset the device?

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Hello, I am also having the same issue. My Coolpad surf internet stopped working and I couldn’t update it. I looked at the reset options but won’t allow me. Please help!
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Agent

Hi there, MissIndependent! Let's take a look. Please send us a private message so we may review the account.

 

You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.