Buying new phone and swapping

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Buying new phone and swapping

I want to purchase an iPhone from Boost and swap it into an existing account.  Is the only way to do this is by buying the phone online and, when received,  swapping it in using the online service, or can this be done in one step at a Boost store?

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Agent

Re: Buying new phone and swapping

@jamesmck, when you receive the phone do the swapping first. After you swap the phone turn off the old phone and turn on the new phone so it can start the hands free activation. 

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Agent

Re: Buying new phone and swapping

Hello jamesmck,  You can purchase a phone at a store and set it up, but keep in mind there will be a service fee if they swap the device for you. You can do this free of charge online at :https://myaccount.boostmobile.com/sign-in.html?intnav=UtilNavRobot FrustratedignIn 

Newbie

Re: Buying new phone and swapping

Thanks.  I plan on buying an iPhone from Boost online.  Do I do the swapping before or after I do the basic setup on the phone itself (Apple ID. etc., via wifi connection)?

Agent

Re: Buying new phone and swapping

@jamesmck, when you receive the phone do the swapping first. After you swap the phone turn off the old phone and turn on the new phone so it can start the hands free activation. 

Newbie

Re: Buying new phone and swapping

I want to buy an iphone for my wife, she currently has a Samsung I bought for her from Boost Mobile. Will the data migration work the same as going from Android to Android? Can the Boost store do the migration? Should I just buy the phone and worry about the migration after I receive the iphone?

Agent

Re: Buying new phone and swapping

Hi there, brisance. Thank you very much  for contacting us. 

 

You can transfer your data from Android to iPhone, but it has to be done manually. We advise you to search information online and choose the method you prefer.  

 

Also, you might get help at the store and they would usually charge you for services.