Sorry to hear that, Mruiz122394. Let's do some investigating. Please send us a private message with the order number. If you have a Boost Mobile account, please send us the phone number and pin code.
You can send a "PM" or private message a couple of different ways. If you click on the name of the person, you'll be taken to their profile. On the right side of the screen, you should see "send this user a Private Message". Click it and you'll be taken to the PM window with their name already in the To: field. Type up what you want to say, hit send message and you're good. You can also go to your own profile by clicking on your name from the forums and then clicking the PM icon. From the PM window select "New Message" and type the user name of the Community member in the "To" field and off you go.
Hey there @bre133. We;re sorry to hear you feel this way.There are many reasons an order may have been cancel. The best option we can offer, is for you to purchase the device at one of stores to avoid further inconvenience.
Also, we can see that one of our agents is assisting you through private message, please wait for their response.
PM THE AGENT, DID ANY ONE ELSES REASONING FOR CANCELLATION WAS "FRAUD"? I KNOW IT CANT BE RIGHT BECAUSE I USE THIS CARD EVERYDAY FOR EVERYTHING.