Boost mobile app not working

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Enthusiast

Boost mobile app not working

I tried uninstalling the boost mobile app then installing it, it still wouldn’t work. I also tried with WiFi/data what do I do now??
1 ACCEPTED SOLUTION

Accepted Solutions
Agent

Please, follow these steps to program the phone: 

1. Tap Phone icon. 
2. Tap Key Pad if necessary
3. Enter ##25327# and Call
4. Starting Service Update, tap OK. 
5. Service Update Complete, tap OK.    
When the carrier logo displays in the top left corner, the iPhone update has completed.
6. Try to download the app again.

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6 REPLIES 6
Agent

Thanks for bringing this to our attention, @Benny1738. Let's take a closer look at this. Could you tell us your device model and manufacture? What is your current software version?

Enthusiast

iPhone 6s (Apple), my current software is IOS 11.4.1
Agent

Thanks. Are you getting any specific error message?

Enthusiast

“The connection has failed trying to reach this page” ( pull to refresh) which I did
Agent

Please, follow these steps to program the phone: 

1. Tap Phone icon. 
2. Tap Key Pad if necessary
3. Enter ##25327# and Call
4. Starting Service Update, tap OK. 
5. Service Update Complete, tap OK.    
When the carrier logo displays in the top left corner, the iPhone update has completed.
6. Try to download the app again.

View solution in original post

Enthusiast

My phone has an error and was unable to make or receive calls/texts. Boost helpdesk told me they were unable to connect to my phone due to a sim card error.  I was told I have to get a new sim card, so I took the sim card out and threw it away and refrain from using cellular service on this device. This old phone will still automatically update over wifi installing the boost launcher app. I have tried everything I can to get it to stop downloading this bloatware app. The google play store is set to not auto update apps and the google play store itself is disabled. I tried to block it from accessing my wifi and that doesn't work. I think a phone that Boost told me they are unable to connect to and that cannot receive cellular data should even have the capability of auto adding boost launcher. Is my only solution to root this phone, because there is a boost mobile branch near me that will root phones under the table for cash... they told me this is my only option..is that true. keep in mind this phone does not have a data plan and is used via wifi and as an mp3 device.