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Ive run into a simular problem. I changed plans from a $35 plan to a $50 plan because the three gigs was not enough for me. When the plan was to take effect my phone stopped working. When I had to go to Walmart to get on Wi-Fi so that I could contact customer support they had to reset my phone and plan apparently. When I got home I realize there was no hotspot. I contacted boost support again and asked about my hotspot. They said I had used up my Hotspot already. I found this to be odd considering how my phone did not work after the change over to the new plan and had them reset it. They claimed to escalate the report to determine if the 8 gigs was used or not but did not contact me back. So I called them again and they told me I had used up my 8 gigs and acted as if they had no idea about the investigation into where my 8 gigs went. On my next phone call I had to go up to a supervisor who couldn't give me a valid reason why my Hotspot was no longer working. He just simply stated I used it. Even given that my phone was not working. I also attempted to get an explanation as to why after my 8 gigs was used my Hotspot would stop working altogether given that it was supposed to drop down to 2G speeds for the rest of the month. He attempted to explain that although the cheapest plan available to us at $35 offers a full month of hotspot at 3 gigabyte that will drop to 2G, the higher-priced plans apparently do not offer the 2G speed option. I had them look up the website terms of service and so no limitations set on the higher-priced plans, however no one seem to be intelligent enough to recognize that. Unfortunately for me, this was my fifth phone call I believe and my temper had been tested to its limit and I couldn't control myself from yelling at him for a while. Although I attempted to calm myself, the supervisor could not offered me any other support other than telling me I've used up my 8 gigs on my broken phone that they had to reset in order to make work and that my hire placed plan doesn't offer the same Services as the lower-priced plan. I have also since noticed that my mobile data usage from my settings, suggest that I've only used 1.7 GB of Hotspot data. So off I go to make another phone call today to get get more run around.
We understand your concern, Mcbreeden, and we apologize. Can you please send me your phone number and PIN on a private message?
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