Bad Service

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Groupie

Bad Service

Just went yesterday to get samsung galaxy s7 activated and did the $50 deal plus $26 activation fee...but now today I end up with 2/3 bars, connection goes in and out and on top of that videos dont load fast on YouTube or crunchyroll/adult swim app...called store that's a few blocks down from where I lived they told me to ##72786# to see if fix but no it didnt fix the issue. Been googling what it could be but can't figure it out.
5 REPLIES 5
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Agent

Re: Bad Service

Sorry to hear that, Yukidarake. To research further, can you send us the cross streets and ZIP code where this occurs? 

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Groupie

Re: Bad Service

Sorry late reply 902 north kerr ave Wilmington nc 28405
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Agent

Re: Bad Service

Hi, Yukidarake. Are you still experiencing the same service issues? Please provide us more details.

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Groupie

Re: Bad Service

I switched plans to $60. But I'm close to tower now not having much issue. Now im having issues with service of the unlimited not being unlimited and not getting what I'm paying for. Payed a bill on 4/7 and didnt use much of phone and got like 10-20GB of data usage in a weeks time. U guys need to fix that bc it's a big rip off if it really not unlimited. If it's not fixed I'm going over to Verizon where my $$$ will be worth it. Iv heard alot of complaints about ur so call "unlimited" not being what it says.
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Agent

Re: Bad Service

Sorry to hear that. Please send us a private message with the account phone number and pin code.