There are 3 different types of Alerts:
Presidential Alerts – This kind of alert can only be sent by the President of the United States.
Imminent Threat – This kind of alert is broken down into 2 levels: Extreme and Severe. Examples of this type of alert might be a weather alert or a chemical spill.
AMBER Alerts – America’s Missing: Broadcast Emergency Response. AMBER alerts are also sent as WEAs.
A Data Pack is an add-on that allows you to increase the amount of data you have access to on your monthly plan. They are available for purchase and expire after 30 days or once you’ve reached your applicable data allowance.
Mobile Hotspot subscribers are unable to use the service immediately after installing the latest SW version BRH5. An error pop-up suggesting the service is not subscribed will be presented.
This behavior will be permanently addressed in an upcoming software release. Please do not hard reset or attempt to replace the device for this issue. No account modifications necessary to resolve:
Users impacted need to connect to the Sprint Network and complete a ##SCRTN# (##72786#). This does not remove any personal data from the device.
The device will power cycle and reconnect to the system and now allow the Mobile Hotspot service to function properly.
Here are the steps to check voicemail from another phone:
Call your phone number from another phone
When you hear the greeting press the '*' key
You will be prompted to enter your password, and then press '#.'
You will now be in voicemail.
A Pre-Loved phone from Virgin Mobile is a gently used, non-certified device that has undergone functional testing and inspection to ensure it is in good working order. Pre-Loved iPhones are tested for functionality and gently cleansed but may have visible usage wear and tear. Your Pre-Loved iPhone comes with a 90-Day Limited Replacement Warranty and an original manufacturer-quality charger. A Pre-Loved iPhone is not eligible for Virgin Mobile Phone Insurance .
Some users are reporting "Unable to install all contents 1 code: 400" appear repeatedly.
The root cause is actively under investigation and devices should not be replaced based on this behavior. Follow these steps to resolve:
Ensure handset is on Sprint mobile data (not Wi-Fi)
Open phone dialer and enter ##BRAND# and select YES. This will resend the ID payload to the handset without removing any personal data.
If the handset is in weak Sprint coverage or if the error returns, please to move to a location in good Sprint network coverage and try again.
If ##BRAND# does not resolve the behavior and error 400 continues to appear, perform a full factory data reset.
Settings > General management > Reset > Factory Data Reset
This communication will be updated as root cause is identified.
Currently, Virgin Mobile does not offer a family plan option with the Inner Circle. Each member must purchase an iPhone and enroll in Inner Circle with their own account. Click here to learn more about the Inner Circle plan.
CallWatch is a Call and Text blocking service. Customers can download the CallWatch app and subscribe to CallWatch for $2/mo to get real-time alerts on all suspicious and unwanted incoming calls and text messages.