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Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html
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There are 3 different types of Alerts: Presidential Alerts – This kind of alert can only be sent by the President of the United States. Imminent Threat – This kind of alert is broken down into 2 levels: Extreme and Severe. Examples of this type of alert might be a weather alert or a chemical spill. AMBER Alerts – America’s Missing: Broadcast Emergency Response. AMBER alerts are also sent as WEAs.
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If you’ve lost your phone, you can suspend your service by signing into  My Account . 
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Check out the mobile hotspot add-ons
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After you place an order on virginmobileusa.com , you'll immediately receive a reference number. As soon as the order ships, a 'Shipment Notification' email will be sent to your email address
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A Data Pack is an add-on that allows you to increase the amount of data you have access to on your monthly plan. They are available for purchase and expire after 30 days or once you’ve reached your applicable data allowance.
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Want to know how to set up and connect Mobile Hotspot? Follow these helpful steps
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Symptoms  Mobile Hotspot subscribers are unable to use the service immediately after installing the latest SW version BRH5.  An error pop-up suggesting the service is not subscribed will be presented.                   Solution   This behavior will be permanently addressed in an upcoming software release.  Please do not hard reset or attempt to replace the device for this issue.  No account modifications necessary to resolve:   Users impacted need to connect to the Sprint Network and complete a ##SCRTN# (##72786#).  This does not remove any personal data from the device.                   The device will power cycle and reconnect to the system and now allow the Mobile Hotspot service to function properly.
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This document is intended to guide customers in understanding a concept change introduced with Android version 8.x (Oreo, O) which changes the ability to set custom notification tones on Samsung.
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All new Android phones purchased directly from Virgin Mobile, or one of our authorized resellers, include a one-year warranty from the original equipment manufacturer.    
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Yes. Transferring (Porting) your current wireless or landline number to Virgin Mobile couldn't be easier. 
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Here are the steps to check voicemail from another phone: Call your phone number from another phone When you hear the greeting press the '*' key You will be prompted to enter your password, and then press '#.' You will now be in voicemail.
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A Pre-Loved phone from Virgin Mobile is a gently used, non-certified device that has undergone functional testing and inspection to ensure it is in good working order. Pre-Loved iPhones are tested for functionality and gently cleansed but may have visible usage wear and tear.  Your Pre-Loved iPhone comes with a 90-Day Limited Replacement Warranty and an original manufacturer-quality charger.  A Pre-Loved iPhone is not eligible for Virgin Mobile Phone Insurance .
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The easiest way to find your device’s IEMI is to dial *#06# on the iPhone.
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Here are a few simple ways you can swap to a new device with your Virgin Mobile account
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Symptom      Diagnosis  Some users are reporting "Unable to install all contents 1 code: 400" appear repeatedly. Solution The root cause is actively under investigation and devices should not be replaced based on this behavior. Follow these steps to resolve:   Ensure handset is on Sprint mobile data (not Wi-Fi) Open phone dialer and enter ##BRAND# and select YES.  This will resend the ID payload to the handset without removing any personal data.  If the handset is in weak Sprint coverage or if the error returns, please to move to a location in good Sprint network coverage and try again. If ##BRAND# does not resolve the behavior and error 400 continues to appear, perform a full factory data reset.  Settings > General management > Reset > Factory Data Reset    This communication will be updated as root cause is identified.
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You want to change the SIM on your iPhone. It’s pretty simple, but here are some steps for you to follow.
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Having trouble sending or receiving text messages? Follow these simple steps to troubleshoot your device.
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  Currently, Virgin Mobile does not offer a family plan option with the Inner Circle.  Each member must purchase an iPhone and enroll in Inner Circle with their own account.  Click here to learn more about the Inner Circle plan.
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What Happens If I Miss My Payment? You’ll have 60 days from the date your last payment was due to receive this benefit.
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CallWatch   is a Call and Text blocking service. Customers can download the   CallWatch   app and subscribe to CallWatch   for $2/mo to get real-time alerts on all suspicious and unwanted incoming calls and text messages.
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