What is the software issue?
Samsung has identified a software issue with certain Samsung A11 phones purchased between July 6th and August 10 th across different wireless providers. If not on updated software, some customers may experience limited or no access to the internet or have trouble making/receiving calls.
How can I request a Domestic SIM unlock to use my Boost Mobile phone on another carrier?
Boost Customer Care can help with this request, however there are some requirements that must be met before the device can be unlocked. You can also view this information on the Boost Mobile support pages
The person requesting the device unlock is an authenticated current or former customer or an individual owner who can provide the account number or account name for the account last associated with the device.
The device has not been reported as lost or stolen or otherwise flagged as ineligible to be unlocked.
The device has been active for at least 12 months on the same account (under Equipment History) and a payment has been made within the last 90 days of that 12-month activation anniversary.
Warranty replacement phones will have the same eligibility date as the original device.
Boost Mobile also has a pretty thorough set of Unlocking FAQs on the support pages, as well.
Keep in mind, once you have unlocked your device and activated it on another carrier, you may not be able to reactivate it on Boost Mobile.
How can I locate my lost or stolen Boost Android phone?
If the phone is Android and you have it synced to your Google account, you can get the last known location by going to Android Device Manager. Depending on the version of Android you're running, you can even make it ring (if the battery isn't dead) or Enable Lock and Erase so nobody can get your info.
Let's face it, stuff happens. Like, you forget your phone at the restaurant. Or you accidentally drop it on the sidewalk. Without insurance, bad luck could cost you big time.
That's why Virgin Mobile has partnered with Brightstar Device Protection (formerly eSecuritel), a leader in device protection, to offer Phone Insurance to our customers.
Deep breath. We know this can be a nightmare scenario, but we’re here to help. First, log into My Account and go to the “Report Lost Phone” section under Device & Support to put a temporary hold on your account and prevent anyone else from using it.
If you purchased a new iPhone from the Virgin Mobile website and paid full manufacturer suggested retail price (MSRP), you may contact Customer Care to request that the phone be unlocked after you have subscribed to the Inner Circle plan for more than 14 days.
From Beyoncé to blink-182, you can now stream music through your Virgin Mobile device without it counting against your high-speed data allotment. Tune in, sit back and listen all you want without worrying about running out of high-speed data or being hit with overage charges. It currently works with Pandora, iHeartRadio, Slacker, 8tracks and Milk Music, with more streaming music providers coming soon.
With the Inner Circle plan from Virgin Mobile, you are already enrolled in AutoPay. Any charges will be charged to your registered credit or debit card, so you don’t need to worry about logging in to make payments.