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Question  How can I request a Domestic SIM unlock to use my Boost Mobile phone on another carrier?  Answer Boost Customer Care can help with this request, however there are some requirements that must be met before the device can be unlocked.  You can also view this information on the Boost Mobile support pages The person requesting the device unlock is an authenticated current or former customer or an individual owner who can provide the account number or account name for the account last associated with the device. The device has not been reported as lost or stolen or otherwise flagged as ineligible to be unlocked. The device has been active for at least 12 months on the same account (under Equipment History) and a payment has been made within the last 90 days of that 12-month activation anniversary. Warranty replacement phones will have the same eligibility date as the original device. Boost Mobile also has a pretty thorough set of Unlocking FAQs  on the support pages, as well.     Keep in mind, once you have unlocked your device and activated it on another carrier, you may not be able to reactivate it on Boost Mobile.
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Question  How can I locate my lost or stolen Boost Android phone? Answer   If the phone is Android and you have it synced to your Google account, you can get the last known location by going to Android Device Manager.  Depending on the version of Android you're running, you can even make it ring (if the battery isn't dead) or Enable Lock and Erase so nobody can get your info.  
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Looking for a list of Sprint phones that can be used on Boost?  Look no further!*  
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Symptoms  Mobile Hotspot subscribers are unable to use the service immediately after installing the latest SW version BRH5.  An error pop-up suggesting the service is not subscribed will be presented.                   Solution   This behavior will be permanently addressed in an upcoming software release.  Please do not hard reset or attempt to replace the device for this issue.  No account modifications necessary to resolve:   Users impacted need to connect to the Sprint Network and complete a ##SCRTN# (##72786#).  This does not remove any personal data from the device.                   The device will power cycle and reconnect to the system and now allow the Mobile Hotspot service to function properly.
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This document is intended to guide customers in understanding a concept change introduced with Android version 8.x (Oreo, O) which changes the ability to set custom notification tones on Samsung.
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Symptom      Diagnosis  Some users are reporting "Unable to install all contents 1 code: 400" appear repeatedly. Solution The root cause is actively under investigation and devices should not be replaced based on this behavior. Follow these steps to resolve:   Ensure handset is on Sprint mobile data (not Wi-Fi) Open phone dialer and enter ##BRAND# and select YES.  This will resend the ID payload to the handset without removing any personal data.  If the handset is in weak Sprint coverage or if the error returns, please to move to a location in good Sprint network coverage and try again. If ##BRAND# does not resolve the behavior and error 400 continues to appear, perform a full factory data reset.  Settings > General management > Reset > Factory Data Reset    This communication will be updated as root cause is identified.
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 How do I update the network profile on my Apple iPhone? Updating the profile will ensure that the proper programming information is saved into a device. *It will correct a missing or incorrect profile that may result voice, data and text issues.   Steps: From the dial pad type in: ##873283# (##UPDATE#) and press call. A message should appear stating the update has been initiated. Once complete a new message should appear stating the update has either completed or failed. If the update fails, ensure the device is in Sprint Network coverage, power cycle the device and try again.   *The update profile is not a fix-all and may not solve all problems. This step is intended to correct problems caused by missing or incorrect programming in the device.   Please reach out to a Social Care team member if you problem continues.  
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Problem I recently purchased the ZTE MAX XL and I have just noticed that I do not get voicemail notifications.     Solutions   I got this phone a week ago and had the same problem.  There was no visual voicemail nor was there even a regular voicemail icon to alert you to messages.   I called Boost Mobile and a re-install of the software fixed it, with visual voicemail showing up.  Also, a second screen page of a lot of other BM stuff, eg Amazon, Kindle, Solitaire, etc also showed up.     You can do the reset yourself.  Make sure you're in an area with good data coverage or WiFi  Then just go into the the phone dialer app and tap ##BRAND#.  The phone will restart and install all the Boost apps with it.     If that doesn't work you can also try a Factory Reset.  Go into the Settings menu and go to Backup and Reset and do a Factory Reset.  It does an initial reset and load, then a couple mins later it applies a final update that has VM and the other stuff.   You will lose any stuff you've put on the phone, but hopefully you haven't done much customizing.     Also, AFAIK, you can't use a third party visual VM app like Youmail because BM doesn't support conditional call forwarding.  But the BM visual VM app is fine for me.   Visual Voicemail is Free, but you do have to subscribe.  You can upgrade to Voicemail to Text for $2.99/month.
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  The Partition Cache Wipe is a bit like deleting the cache and cookies on a PC or laptop.  Cache files are tiny bits of information that can help some apps load a more quickly.  Like clearing your cache and cookies on a computer, deleting these files doesn't hurt anything and you won't lose any personal information by doing so.   Corrupt cache files can keep Internet websites or apps on your phone from loading, they can cause your device to slow down or feel a bit warmer than normal.  Clearing them may fix these issues.  Many Android sites also suggest performing a partition cache wipe after a system update.   Please follow the troubleshooting steps below: Turn off the device. Press and hold the Volume Up key, Home key, and Power key at the same time. When the phone powers on, the Android System Recovery screen appears approx. 30 seconds later. Release all of the keys. Press the Volume down key to highlight "wipe cache partition." Press the Power key to select. Press the Volume down key to highlight “yes” and press the Power key to select. When the wipe cache partition is complete, “Reboot system now” is highlighted. Press the Power key to restart the device.
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 QUICK TIPS! Safe Mode   One of the more common root causes of problems like slow/sluggish behavior, random device restarts, freezing, unexpected errors and other unexpected impacts are caused by 3rd party applications.  Testing the device in safe mode can help isolate and eliminate 3rd party apps as the source of a customer's frustration.   For the S8 and above, Samsung has more user-friendly ways of booting the device into Safe mode:   1.  Press and hold the Power button until you receive the on-screen options. (Power off, Restart, and Emergency mode)   2. Press and hold the on-screen Power-off option until Safe mode appears.     3. Once Safe mode appears, select it and the device will reboot in Safe mode.   Note: You can also use Bixby to boot into Safe Mode as well by remember you must have a Samsung account active on the device before you can utilize Bixby.  Once you voice wake up Bixby, just state "Safe Mode" and it will bring up the above picture.    
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  Symptoms   The toggle for Hot Spot is nowhere to be found in Settings on my Galaxy.  I pay for a 6 GB Hot Spot add on but I have no way to turn it on.   Diagnosis Boost branded apps may not properly load at initial installation and provisioning.  As a result, certain apps including Hot Spot  may be missing. Solution From the device phone dialer, tap ##BRAND#  The device may ask to confirm reset.  Please tap OK or confirm.  Your device will restart at least one time and walk through over the air activation.   This process will reload the Boost app package as well as network settings.  No personal data should be affected.  This should restore missing hot spot icon or toggle.   Be advised: this process may restore some applications to your home screen that you had previously removed.  It's safe to delete the icons again once the reset has completed
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In our efforts to provide great service, we are continually updating and modifying the Sprint IT Network. As part of a device network update, the below models will no longer have the ability to reach Sprint provisioning systems for activation or roaming updates starting April 30, 2019.
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Question  Once I updated to Oreo on my Note 8, why do I have abnormal tint colors from the handset display? Answer  Install and/or open theGoogle Play Books application. Tap on any previously downloaded ebook or select Shop and download any FREE SAMPLE shown under Start a Free Preview.     Once ebook launches, tap Aa in the upper right-hand portion of the screen      Click the settings wheel icon in the upper right Tap the word SETTINGS next to 'Night Light'          Turn Night Light to Off    
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Sprint and Samsung are receiving a small number of reports about unexpected roaming, data loss, or voice issues on the Galaxy S10 models.  Active investigations are ongoing to validate and address any concerns.
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 Some users may observe their device continuously cycling between LTE and no service as observed by a signal bar with an "X" symbol.  The device will likely be unable to complete calls or access data.
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Users of the Sprint Visual Voicemail (VVM) application are reporting that voicemails left for them are not always being delivered to the phone.   Please be advised this has been root caused to a bug within the VVM application.  If the VVM application is not open or running in the background (if the application is closed), then voicemails are not being delivered as expected.
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Question  Why is my phone freezing, rebooting, draining my battery, and/or slow?   Answer   Introduction One common root cause of concerns such as freezing, random restarts, battery drain, sluggish or random actions, unexpected errors, or other unexpected behaviors are 3 rd party apps.   Safe mode prevents 3 rd party apps from initializing, allowing devices to be tested without 3 rd party interference.   Step 1 – Unmount the Memory Card   Similar to 3 rd party apps, corrupt, damaged, or performance-impacting memory cards can cause freezing, random actions, etc. The first step in the Safe Mode Experience is to unmount the memory card and retest the device.   Remember: Samsung strongly recommends the customer use a class 10 or newer memory card for best results.   Step 2 – Retest in Safe Mode   Once the memory card has been eliminated as the root cause, using safe mode will help eliminate a 3 rd party app as the root cause. If the concern doesn’t persist in safe mode, the root cause is a 3 rd party app.   Tip: Safe mode doesn’t pinpoint which 3 rd party app is responsible. Test by removing any recently added or updated applications and retest.   Step 3– Reset All Settings   Once the memory card and 3 rd party apps have been eliminated as the root cause, reset all settings will be beneficial for testing prior to a factory data reset.   Tip: Resetting all settings and/or resetting network settings may delete saved Wi-Fi connections, Bluetooth pairings, etc.
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Symptoms  Some users may report a loss of notifications for new SMS or Voicemail.   Solution   Please be advised that updating to the latest released software version resolves the missing notifications.
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This document is intended to educate our customer regarding the use of Automatic Call Recorder (ACR) application on Galaxy S9/S9+ devices.
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The S9/S9+ features a concept change on proactive maintenance concerning microSD card failure. 
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