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  Symptoms   The toggle for Hot Spot is nowhere to be found in Settings on my Galaxy.  I pay for a 6 GB Hot Spot add on but I have no way to turn it on.   Diagnosis Boost branded apps may not properly load at initial installation and provisioning.  As a result, certain apps including Hot Spot  may be missing. Solution From the device phone dialer, tap ##BRAND#  The device may ask to confirm reset.  Please tap OK or confirm.  Your device will restart at least one time and walk through over the air activation.   This process will reload the Boost app package as well as network settings.  No personal data should be affected.  This should restore missing hot spot icon or toggle.   Be advised: this process may restore some applications to your home screen that you had previously removed.  It's safe to delete the icons again once the reset has completed
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Sprint and Samsung are receiving a small number of reports about unexpected roaming, data loss, or voice issues on the Galaxy S10 models.  Active investigations are ongoing to validate and address any concerns.
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Question  How can I locate my lost or stolen Boost Android phone? Answer   If the phone is Android and you have it synced to your Google account, you can get the last known location by going to Android Device Manager.  Depending on the version of Android you're running, you can even make it ring (if the battery isn't dead) or Enable Lock and Erase so nobody can get your info.  
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In our efforts to provide great service, we are continually updating and modifying the Sprint IT Network. As part of a device network update, the below models will no longer have the ability to reach Sprint provisioning systems for activation or roaming updates starting April 30, 2019.
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 Some users may observe their device continuously cycling between LTE and no service as observed by a signal bar with an "X" symbol.  The device will likely be unable to complete calls or access data.
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Some call services that were previously only available via * codes are now available via Settings > Phone.   These services include: Call Forwarding Call Waiting Show My Caller ID
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Some call services that were previously only available via * codes are now available via Settings > Phone.   These services include: Call Forwarding Call Waiting Show My Caller ID
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Some call services that were previously only available via * codes are now available via Settings > Phone.   These services include: Call Forwarding Call Waiting Show My Caller ID
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Some call services that were previously only available via * codes are now available via Settings > Phone.   These services include: Call Forwarding Call Waiting Show My Caller ID
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Some call services that were previously only available via * codes are now available via Settings > Phone.   These services include: Call Forwarding Call Waiting Show My Caller ID
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Some call services that were previously only available via * codes are now available via Settings > Phone.   These services include: Call Forwarding Call Waiting Show My Caller ID
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Looking for a list of Sprint phones that can be used on Boost?  Look no further!*  
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Users of the Sprint Visual Voicemail (VVM) application are reporting that voicemails left for them are not always being delivered to the phone.   Please be advised this has been root caused to a bug within the VVM application.  If the VVM application is not open or running in the background (if the application is closed), then voicemails are not being delivered as expected.
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Symptoms  Mobile Hotspot subscribers are unable to use the service immediately after installing the latest SW version BRH5.  An error pop-up suggesting the service is not subscribed will be presented.                   Solution   This behavior will be permanently addressed in an upcoming software release.  Please do not hard reset or attempt to replace the device for this issue.  No account modifications necessary to resolve:   Users impacted need to connect to the Sprint Network and complete a ##SCRTN# (##72786#).  This does not remove any personal data from the device.                   The device will power cycle and reconnect to the system and now allow the Mobile Hotspot service to function properly.
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 QUICK TIPS! Safe Mode   One of the more common root causes of problems like slow/sluggish behavior, random device restarts, freezing, unexpected errors and other unexpected impacts are caused by 3rd party applications.  Testing the device in safe mode can help isolate and eliminate 3rd party apps as the source of a customer's frustration.   For the S8 and above, Samsung has more user-friendly ways of booting the device into Safe mode:   1.  Press and hold the Power button until you receive the on-screen options. (Power off, Restart, and Emergency mode)   2. Press and hold the on-screen Power-off option until Safe mode appears.     3. Once Safe mode appears, select it and the device will reboot in Safe mode.   Note: You can also use Bixby to boot into Safe Mode as well by remember you must have a Samsung account active on the device before you can utilize Bixby.  Once you voice wake up Bixby, just state "Safe Mode" and it will bring up the above picture.    
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Description In our efforts to provide you with great service, we are continually updating and modifying the Sprint IT Network. As part of a network upgrade, this device will no longer have the ability to reach Sprint provisioning systems for activation or roaming updates starting July 20th, 2018.   Action Activation activities and roaming updates are no longer possible. Devices that are already active will continue to work, but eventually may see service degradation in areas where roaming updates are required.   DO NOT perform any master resets or update profile requests on these devices on or after July 11th, 2018   These devices can no longer be activated.  
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Description In our efforts to provide you with great service, we are continually updating and modifying the Sprint IT Network. As part of a network upgrade, this device will no longer have the ability to reach Sprint provisioning systems for activation or roaming updates starting July 20th, 2018.   Action Activation activities and roaming updates are no longer possible. Devices that are already active will continue to work, but eventually may see service degradation in areas where roaming updates are required.   DO NOT perform any master resets or update profile requests on these devices on or after July 11th, 2018   These devices can no longer be activated.  
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Some users report the iris scanner fails to register new entries after installing software version G965USQU2ARE6.  A blank screen could be seen instead of the expected eye alignment screen during setup.
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Is your device stuck in safe mode? Here are a few helpful hints if it is.
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Symptoms  Some users may report a loss of notifications for new SMS or Voicemail.   Solution   Please be advised that updating to the latest released software version resolves the missing notifications.
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