What is the software issue?
Samsung has identified a software issue with certain Samsung A11 phones purchased between July 6th and August 10 th across different wireless providers. If not on updated software, some customers may experience limited or no access to the internet or have trouble making/receiving calls.
A Pre-Loved phone from Virgin Mobile is a gently used, non-certified device that has undergone functional testing and inspection to ensure it is in good working order. Pre-Loved iPhones are tested for functionality and gently cleansed but may have visible usage wear and tear. Your Pre-Loved iPhone comes with a 90-Day Limited Replacement Warranty and an original manufacturer-quality charger. A Pre-Loved iPhone is not eligible for Virgin Mobile Phone Insurance .
A Certified Pre-Loved phone is tested, inspected and, if necessary, remanufactured according to the original manufacturer specifications. It is restored to factory default settings and loaded with the latest system software. Your Certified Pre-Loved iPhone will come with a brand-new extended-life battery, Apple EarPods and a charger. A Certified Pre-Loved phone is not eligible for Virgin Mobile Phone Insurance .
We suggest that you wait to set up your voicemail mailbox until after your service is fully transferred. If you set up your voicemail mailbox prior to this, all messages and settings (including your greeting and password) will be lost when the number you have transferred becomes active.
CallWatch is a Call and Text blocking service. Customers can download the CallWatch app and subscribe to CallWatch for $2/mo to get real-time alerts on all suspicious and unwanted incoming calls and text messages.
From Beyoncé to blink-182, you can now stream music through your Virgin Mobile device without it counting against your high-speed data allotment. Tune in, sit back and listen all you want without worrying about running out of high-speed data or being hit with overage charges. It currently works with Pandora, iHeartRadio, Slacker, 8tracks and Milk Music, with more streaming music providers coming soon.
The following 90 Day Limited Replacement Warranty against mechanical or electrical failure applies to eligible Pre-Owned Phones purchased from authorized retailers of the Wireless Provider within the 50 U.S. States, District of Columbia, Puerto Rico, and the U.S. Virgin Islands ("Limited Warranty").
Let's face it, stuff happens. Like, you forget your phone at the restaurant. Or you accidentally drop it on the sidewalk. Without insurance, bad luck could cost you big time.
That's why Virgin Mobile has partnered with Brightstar Device Protection (formerly eSecuritel), a leader in device protection, to offer Phone Insurance to our customers.