What is the software issue?
Samsung has identified a software issue with certain Samsung A11 phones purchased between July 6th and August 10 th across different wireless providers. If not on updated software, some customers may experience limited or no access to the internet or have trouble making/receiving calls.
Mobile Hotspot subscribers are unable to use the service immediately after installing the latest SW version BRH5. An error pop-up suggesting the service is not subscribed will be presented.
This behavior will be permanently addressed in an upcoming software release. Please do not hard reset or attempt to replace the device for this issue. No account modifications necessary to resolve:
Users impacted need to connect to the Sprint Network and complete a ##SCRTN# (##72786#). This does not remove any personal data from the device.
The device will power cycle and reconnect to the system and now allow the Mobile Hotspot service to function properly.
You can purchase or cancel the Visual Voicemail upgrade options directly from the Visual Voicemail app. Select one of the upgrade options by opening the Visual Voicemail App and selecting Menu > Settings > Preferences > Manage subscription.
Visual Voicemail upgrade options are available to add onto monthly plans, and the on-going subscription charge will be added to your monthly payment
The Visual Voicemail App lets you visually manage your voicemails and the app comes preloaded on your Android phone. With Basic you can review and listen to voicemail messages in any order. Upgrade to Premium & get features like no in-app ads, transcription into text, and ability to forward to email.
Let's face it, stuff happens. Like, you forget your phone at the restaurant. Or you accidentally drop it on the sidewalk. Without insurance, bad luck could cost you big time.
That's why Virgin Mobile has partnered with Brightstar Device Protection (formerly eSecuritel), a leader in device protection, to offer Phone Insurance to our customers.