What is the software issue?
Samsung has identified a software issue with certain Samsung A11 phones purchased between July 6th and August 10 th across different wireless providers. If not on updated software, some customers may experience limited or no access to the internet or have trouble making/receiving calls.
In certain circumstances, incoming calls may display the caller ID as 774-828-368-6237 or 865-6696 rather than the expected "No Caller ID". These calls originate from a customer that has their caller ID permanently blocked or has used the *67 code to block caller ID on a specific call.
Users of the Sprint Visual Voicemail (VVM) application are reporting that voicemails left for them are not always being delivered to the phone.
Please be advised this has been root caused to a bug within the VVM application. If the VVM application is not open or running in the background (if the application is closed), then voicemails are not being delivered as expected.
Mobile Hotspot subscribers are unable to use the service immediately after installing the latest SW version BRH5. An error pop-up suggesting the service is not subscribed will be presented.
This behavior will be permanently addressed in an upcoming software release. Please do not hard reset or attempt to replace the device for this issue. No account modifications necessary to resolve:
Users impacted need to connect to the Sprint Network and complete a ##SCRTN# (##72786#). This does not remove any personal data from the device.
The device will power cycle and reconnect to the system and now allow the Mobile Hotspot service to function properly.
One important occurrence we can troubleshoot is related to Display/Touchscreen Troubleshooting. By remembering a few important tips, we can be more successful in helping address the root cause associated with these interactions.
Some users are reporting "Unable to install all contents 1 code: 400" appear repeatedly.
The root cause is actively under investigation and devices should not be replaced based on this behavior. Follow these steps to resolve:
Ensure handset is on Sprint mobile data (not Wi-Fi)
Open phone dialer and enter ##BRAND# and select YES. This will resend the ID payload to the handset without removing any personal data.
If the handset is in weak Sprint coverage or if the error returns, please to move to a location in good Sprint network coverage and try again.
If ##BRAND# does not resolve the behavior and error 400 continues to appear, perform a full factory data reset.
Settings > General management > Reset > Factory Data Reset
This communication will be updated as root cause is identified.
Once I updated to Oreo on my Note 8, why do I have abnormal tint colors from the handset display?
Install and/or open the Google Play Books application.
Tap on any previously downloaded ebook or select Shop and download any FREE SAMPLE shown under Start a Free Preview.
Once ebook launches, tap Aa in the upper right-hand portion of the screen
Click the settings wheel icon in the upper right
Tap the word SETTINGS next to 'Night Light'
Turn Night Light to Off
If you’re trying to swap your service from an existing iPhone to a new iPhone, you might run into Apple two-factor authentication which requires an Apple ID verification code. This is a security feature Apple provides to ensure your account can only be accessed on devices you trust.