What is the software issue?
Samsung has identified a software issue with certain Samsung A11 phones purchased between July 6th and August 10 th across different wireless providers. If not on updated software, some customers may experience limited or no access to the internet or have trouble making/receiving calls.
Sprint and Samsung are receiving a small number of reports about unexpected roaming, data loss, or voice issues on the Galaxy S10 models. Active investigations are ongoing to validate and address any concerns.
Mobile Hotspot subscribers are unable to use the service immediately after installing the latest SW version BRH5. An error pop-up suggesting the service is not subscribed will be presented.
This behavior will be permanently addressed in an upcoming software release. Please do not hard reset or attempt to replace the device for this issue. No account modifications necessary to resolve:
Users impacted need to connect to the Sprint Network and complete a ##SCRTN# (##72786#). This does not remove any personal data from the device.
The device will power cycle and reconnect to the system and now allow the Mobile Hotspot service to function properly.
Virgin Mobile is p owered by Sprint’s nationwide 4G LTE network
Life happens where you are, whether that’s in the heart of the city or the heartland. That’s why Virgin Mobile’s service is powered by Sprint’s nationwide 4G LTE network, offering overall network reliability that beats T-Mobile and performs within one percent of Verizon and AT&T. 1
Approximation of an in-building experience. Note, indoor performance varies and there are other factors, many of which are beyond Sprint's control, that may influence overall in-building performance including building structure, building materials, etc.
Denotes areas with available outdoors/street coverage.
You should generally receive a signal strength sufficient to make calls outdoors, in a car and in many buildings.
You should generally receive a signal strength sufficient to make calls outdoors, in a car and in some buildings.
You should generally receive a signal strength sufficient to make calls outdoors, but typically not for calls in a car or in buildings.
Wireless Emergency Alerts (WEA), also known as CMAS, is a part of a national alerting system called IPAWS (Integrated Public Alert and Warning System) that enables emergency management officials to rapidly disseminate the warnings and safety information via text alerts to wireless phones based on the phones’ geographic location.
Every WEA has an expiration date/time. Virgin Mobile will resend the wireless alert every 5 minutes until the WEA has expired, so even if you travel into an area designated for a WEA after it was originally sent you will still receive the alert.
If the WEA/CMAS client is turned on, go to messaging options. Under messaging options, you remove the check marks for the message types you wish to opt out of.
If the WEA/CMAS client is not turned on, no messages will be displayed on the phone.
There are 3 different types of Alerts:
Presidential Alerts – This kind of alert can only be sent by the President of the United States.
Imminent Threat – This kind of alert is broken down into 2 levels: Extreme and Severe. Examples of this type of alert might be a weather alert or a chemical spill.
AMBER Alerts – America’s Missing: Broadcast Emergency Response. AMBER alerts are also sent as WEAs.
WEAs will be delivered to FEMA by authorized State and local public safety/emergency agencies; by the National Weather Service and other authorized federal public safety/emergency agencies; and by the President of the United States.
Yes. All messages are sent from public safety entities that have been certified by their state government and the Department of Homeland Security as responsible for sending certain types of messages within a specific geography.