What is the software issue?
Samsung has identified a software issue with certain Samsung A11 phones purchased between July 6th and August 10 th across different wireless providers. If not on updated software, some customers may experience limited or no access to the internet or have trouble making/receiving calls.
How do I update the network profile on my Apple iPhone?
Updating the profile will ensure that the proper programming information is saved into a device. *It will correct a missing or incorrect profile that may result voice, data and text issues.
From the dial pad type in: ##873283# (##UPDATE#) and press call.
A message should appear stating the update has been initiated.
Once complete a new message should appear stating the update has either completed or failed. If the update fails, ensure the device is in Sprint Network coverage, power cycle the device and try again.
*The update profile is not a fix-all and may not solve all problems. This step is intended to correct problems caused by missing or incorrect programming in the device.
Please reach out to a Social Care team member if you problem continues.