What is the software issue?
Samsung has identified a software issue with certain Samsung A11 phones purchased between July 6th and August 10 th across different wireless providers. If not on updated software, some customers may experience limited or no access to the internet or have trouble making/receiving calls.
Mobile Hotspot subscribers are unable to use the service immediately after installing the latest SW version BRH5. An error pop-up suggesting the service is not subscribed will be presented.
This behavior will be permanently addressed in an upcoming software release. Please do not hard reset or attempt to replace the device for this issue. No account modifications necessary to resolve:
Users impacted need to connect to the Sprint Network and complete a ##SCRTN# (##72786#). This does not remove any personal data from the device.
The device will power cycle and reconnect to the system and now allow the Mobile Hotspot service to function properly.
What is mobile optimized streaming?
Mobile-optimized streaming delivers a high-quality experience for mobile devices. Streaming is mobile optimized with video streams at up to 480p+ resolution and music streams at extreme quality up to 500 Kbps. Streaming cloud gaming is limited at up to 2 Mbps.
Virgin Mobile strives to ensure that 911 calls are minimally impacted while your number is being transferred. However, while 911 calls can be made during the process — subject to the typical limitations of any wireless 911 call — the public safety dispatch center may not receive an accurate telephone number from your phone, should they need to call you back. Therefore, if you need to make an emergency call while your number is in the process of being transferred, immediately inform the emergency operator of your exact location and your emergency.
To expedite the transfer, we will need the following customer information:
Account number from your old provider
Last 4 digits of your Social Security Number (SSN) or Tax ID
Billing name and address on existing service provider account
Account password from your existing provider (if applicable)
No. Your number is only portable if it is active on your existing service provider's network. Once your number has been approved for transfer, your number and account will automatically be deactivated with the your existing service provider.