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Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html
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Symptoms  Mobile Hotspot subscribers are unable to use the service immediately after installing the latest SW version BRH5.  An error pop-up suggesting the service is not subscribed will be presented. Solution This behavior will be permanently addressed in an upcoming software release.  Please do not hard reset or attempt to replace the device for this issue.  No account modifications necessary to resolve: Users impacted need to connect to the Sprint Network and complete a ##SCRTN# (##72786#).  This does not remove any personal data from the device. The device will power cycle and reconnect to the system and now allow the Mobile Hotspot service to function properly.
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Once you receive your email confirmation, complete the phone set up in 4 quick steps
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You can enroll in AutoPay through  My Account  or through the  Virgin Mobile USA app for iPhone .
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Refunds on eligible devices are processed within 7-14 business days from the time we receive your device.
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 If you missed a payment, never fear.   Once a payment has successfully been applied to your Virgin Mobile account, your service should be restored within 5-10 minutes.
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Here are a few simple ways you can swap to a new device with your Virgin Mobile account
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Great news! We don’t have any bills. Virgin Mobile is a prepaid phone service. You pay in advance, so no surprises! Log in to   My Account   or the   VMU iOS App   to see monthly charges
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Great news! You set up your account including your PIN during the purchase or activation flow. No further setup is required.
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If you have any questions about your charges,  log into My Account  and you can see the breakdown of the monthly plan amount, added services and taxes that make up your service costs.
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Need to top up? Here are four different ways to add money to your Virgin Mobile account
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Want to view your data and voice roaming usage? Follow these simple steps.
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 With the Virgin Mobile Refer a Friend Program, both the referrer (customer) and referee (prospect) will receive a $25 account credit upon activating onto a Virgin Mobile monthly plan.
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What is mobile optimized streaming? Mobile-optimized streaming delivers a high-quality experience for mobile devices. Streaming is mobile optimized with video streams at up to 480p+ resolution and music streams at extreme quality up to 500 Kbps. Streaming cloud gaming is limited at up to 2 Mbps.
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At this time, Virgin Mobile does not have a payment plan option.
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Virgin Mobile strives to ensure that 911 calls are minimally impacted while your number is being transferred. However, while 911 calls can be made during the process — subject to the typical limitations of any wireless 911 call — the public safety dispatch center may not receive an accurate telephone number from your phone, should they need to call you back. Therefore, if you need to make an emergency call while your number is in the process of being transferred, immediately inform the emergency operator of your exact location and your emergency.
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  You will know that your number is active on your Virgin Mobile phone when the phone from your former carrier is deactivated. You will also receive an email letting you know the activation is complet
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To expedite the transfer, we will need the following customer information: Phone number Account number from your old provider Last 4 digits of your Social Security Number (SSN) or Tax ID Billing name and address on existing service provider account Account password from your existing provider (if applicable)
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No. Your number is only portable if it is active on your existing service provider's network. Once your number has been approved for transfer, your number and account will automatically be deactivated with the your existing service provider.
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Nope! Checking eligibility has no effect on your current/existing phone service. Nothing will happen until you authorize us to transfer your number to Virgin Mobile and the transfer is completed.
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Yes. Transferring (Porting) your current wireless or landline number to Virgin Mobile couldn't be easier. 
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