What is the software issue?
Samsung has identified a software issue with certain Samsung A11 phones purchased between July 6th and August 10 th across different wireless providers. If not on updated software, some customers may experience limited or no access to the internet or have trouble making/receiving calls.
The toggle for Hot Spot is nowhere to be found in Settings on my Galaxy. I pay for a 6 GB Hot Spot add on but I have no way to turn it on.
Boost branded apps may not properly load at initial installation and provisioning. As a result, certain apps including Hot Spot may be missing.
From the device phone dialer, tap ##BRAND# The device may ask to confirm reset. Please tap OK or confirm. Your device will restart at least one time and walk through over the air activation.
This process will reload the Boost app package as well as network settings. No personal data should be affected. This should restore missing hot spot icon or toggle.
Be advised: this process may restore some applications to your home screen that you had previously removed. It's safe to delete the icons again once the reset has completed