What is the software issue?
Samsung has identified a software issue with certain Samsung A11 phones purchased between July 6th and August 10 th across different wireless providers. If not on updated software, some customers may experience limited or no access to the internet or have trouble making/receiving calls.
How can I locate my lost or stolen Boost Android phone?
If the phone is Android and you have it synced to your Google account, you can get the last known location by going to Android Device Manager. Depending on the version of Android you're running, you can even make it ring (if the battery isn't dead) or Enable Lock and Erase so nobody can get your info.