What is the software issue?
Samsung has identified a software issue with certain Samsung A11 phones purchased between July 6th and August 10 th across different wireless providers. If not on updated software, some customers may experience limited or no access to the internet or have trouble making/receiving calls.
In certain circumstances, incoming calls may display the caller ID as 774-828-368-6237 or 865-6696 rather than the expected "No Caller ID". These calls originate from a customer that has their caller ID permanently blocked or has used the *67 code to block caller ID on a specific call.