What is the software issue?
Samsung has identified a software issue with certain Samsung A11 phones purchased between July 6th and August 10 th across different wireless providers. If not on updated software, some customers may experience limited or no access to the internet or have trouble making/receiving calls.
Currently, Virgin Mobile does not offer a family plan option with the Inner Circle. Each member must purchase an iPhone and enroll in Inner Circle with their own account. Click here to learn more about the Inner Circle plan.
Membership in the Inner Circle requires no commitment. You are free to cancel your Inner Circle service at any time. Just call our support team at 844.604.3422 for assistance with the cancellation process.
Membership in the Inner Circle requires enrolment in AutoPay. You will need to have a valid credit or debit card registered on your account for monthly charges while you are a member of the Inner Circle. AutoPay ensures that your service is delivered without interruption.
By enrolling in AutoPay, you authorize Virgin Mobile to automatically charge your monthly recurring charges—plus any applicable taxes—to your registered payment method every month on your Monthly Service Date.
With the Inner Circle plan from Virgin Mobile, you are already enrolled in AutoPay. Any charges will be charged to your registered credit or debit card, so you don’t need to worry about logging in to make payments.