What is the software issue?
Samsung has identified a software issue with certain Samsung A11 phones purchased between July 6th and August 10 th across different wireless providers. If not on updated software, some customers may experience limited or no access to the internet or have trouble making/receiving calls.
If you’re trying to swap your service from an existing iPhone to a new iPhone, you might run into Apple two-factor authentication which requires an Apple ID verification code. This is a security feature Apple provides to ensure your account can only be accessed on devices you trust.
For Certified Pre-Loved devices, to ensure that your Mobile Hotspot functions properly, you’ll need to complete a factory reset on your device. To learn how, please visit Apple Support . (We’re working to enable Mobile Hotspot functionality without a factory reset in the future.)
Currently, Virgin Mobile does not offer a family plan option with the Inner Circle. Each member must purchase an iPhone and enroll in Inner Circle with their own account. Click here to learn more about the Inner Circle plan.