What is the software issue?
Samsung has identified a software issue with certain Samsung A11 phones purchased between July 6th and August 10 th across different wireless providers. If not on updated software, some customers may experience limited or no access to the internet or have trouble making/receiving calls.
One important occurrence we can troubleshoot is related to Display/Touchscreen Troubleshooting. By remembering a few important tips, we can be more successful in helping address the root cause associated with these interactions.