What is the software issue?
Samsung has identified a software issue with certain Samsung A11 phones purchased between July 6th and August 10 th across different wireless providers. If not on updated software, some customers may experience limited or no access to the internet or have trouble making/receiving calls.
Why is my phone freezing, rebooting, draining my battery, and/or slow?
One common root cause of concerns such as freezing, random restarts, battery drain, sluggish or random actions, unexpected errors, or other unexpected behaviors are 3 rd party apps.
Safe mode prevents 3 rd party apps from initializing, allowing devices to be tested without 3 rd party interference.
Step 1 – Unmount the Memory Card
Similar to 3 rd party apps, corrupt, damaged, or performance-impacting memory cards can cause freezing, random actions, etc. The first step in the Safe Mode Experience is to unmount the memory card and retest the device.
Remember: Samsung strongly recommends the customer use a class 10 or newer memory card for best results.
Step 2 – Retest in Safe Mode
Once the memory card has been eliminated as the root cause, using safe mode will help eliminate a 3 rd party app as the root cause. If the concern doesn’t persist in safe mode, the root cause is a 3 rd party app.
Tip: Safe mode doesn’t pinpoint which 3 rd party app is responsible. Test by removing any recently added or updated applications and retest.
Step 3– Reset All Settings
Once the memory card and 3 rd party apps have been eliminated as the root cause, reset all settings will be beneficial for testing prior to a factory data reset.
Tip: Resetting all settings and/or resetting network settings may delete saved Wi-Fi connections, Bluetooth pairings, etc.