What is the software issue?
Samsung has identified a software issue with certain Samsung A11 phones purchased between July 6th and August 10 th across different wireless providers. If not on updated software, some customers may experience limited or no access to the internet or have trouble making/receiving calls.
In our efforts to provide you with great service, we are continually updating and modifying the Sprint IT Network. As part of a network upgrade, this device will no longer have the ability to reach Sprint provisioning systems for activation or roaming updates starting July 20th, 2018.
Activation activities and roaming updates are no longer possible. Devices that are already active will continue to work, but eventually may see service degradation in areas where roaming updates are required.
DO NOT perform any master resets or update profile requests on these devices on or after July 11th, 2018
These devices can no longer be activated.