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In certain circumstances, incoming calls may display the caller ID as 774-828-368-6237 or 865-6696 rather than the expected "No Caller ID".  These calls originate from a customer that has their caller ID permanently blocked or has used the *67 code to block caller ID on a specific call.
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Sprint and Samsung are receiving a small number of reports about unexpected roaming, data loss, or voice issues on the Galaxy S10 models.  Active investigations are ongoing to validate and address any concerns.
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In our efforts to provide great service, we are continually updating and modifying the Sprint IT Network. As part of a device network update, the below models will no longer have the ability to reach Sprint provisioning systems for activation or roaming updates starting April 30, 2019.
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 Some users may observe their device continuously cycling between LTE and no service as observed by a signal bar with an "X" symbol.  The device will likely be unable to complete calls or access data.
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Some call services that were previously only available via * codes are now available via Settings > Phone.   These services include: Call Forwarding Call Waiting Show My Caller ID
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Some call services that were previously only available via * codes are now available via Settings > Phone.   These services include: Call Forwarding Call Waiting Show My Caller ID
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Some call services that were previously only available via * codes are now available via Settings > Phone.   These services include: Call Forwarding Call Waiting Show My Caller ID
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Some call services that were previously only available via * codes are now available via Settings > Phone.   These services include: Call Forwarding Call Waiting Show My Caller ID
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Some call services that were previously only available via * codes are now available via Settings > Phone.   These services include: Call Forwarding Call Waiting Show My Caller ID
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Some call services that were previously only available via * codes are now available via Settings > Phone.   These services include: Call Forwarding Call Waiting Show My Caller ID
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Users of the Sprint Visual Voicemail (VVM) application are reporting that voicemails left for them are not always being delivered to the phone.   Please be advised this has been root caused to a bug within the VVM application.  If the VVM application is not open or running in the background (if the application is closed), then voicemails are not being delivered as expected.
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Symptoms  Mobile Hotspot subscribers are unable to use the service immediately after installing the latest SW version BRH5.  An error pop-up suggesting the service is not subscribed will be presented.                   Solution   This behavior will be permanently addressed in an upcoming software release.  Please do not hard reset or attempt to replace the device for this issue.  No account modifications necessary to resolve:   Users impacted need to connect to the Sprint Network and complete a ##SCRTN# (##72786#).  This does not remove any personal data from the device.                   The device will power cycle and reconnect to the system and now allow the Mobile Hotspot service to function properly.
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 QUICK TIPS! Safe Mode   One of the more common root causes of problems like slow/sluggish behavior, random device restarts, freezing, unexpected errors and other unexpected impacts are caused by 3rd party applications.  Testing the device in safe mode can help isolate and eliminate 3rd party apps as the source of a customer's frustration.   For the S8 and above, Samsung has more user-friendly ways of booting the device into Safe mode:   1.  Press and hold the Power button until you receive the on-screen options. (Power off, Restart, and Emergency mode)   2. Press and hold the on-screen Power-off option until Safe mode appears.     3. Once Safe mode appears, select it and the device will reboot in Safe mode.   Note: You can also use Bixby to boot into Safe Mode as well by remember you must have a Samsung account active on the device before you can utilize Bixby.  Once you voice wake up Bixby, just state "Safe Mode" and it will bring up the above picture.    
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Description In our efforts to provide you with great service, we are continually updating and modifying the Sprint IT Network. As part of a network upgrade, this device will no longer have the ability to reach Sprint provisioning systems for activation or roaming updates starting July 20th, 2018.   Action Activation activities and roaming updates are no longer possible. Devices that are already active will continue to work, but eventually may see service degradation in areas where roaming updates are required.   DO NOT perform any master resets or update profile requests on these devices on or after July 11th, 2018   These devices can no longer be activated.  
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Description In our efforts to provide you with great service, we are continually updating and modifying the Sprint IT Network. As part of a network upgrade, this device will no longer have the ability to reach Sprint provisioning systems for activation or roaming updates starting July 20th, 2018.   Action Activation activities and roaming updates are no longer possible. Devices that are already active will continue to work, but eventually may see service degradation in areas where roaming updates are required.   DO NOT perform any master resets or update profile requests on these devices on or after July 11th, 2018   These devices can no longer be activated.  
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Some users report the iris scanner fails to register new entries after installing software version G965USQU2ARE6.  A blank screen could be seen instead of the expected eye alignment screen during setup.
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Is your device stuck in safe mode? Here are a few helpful hints if it is.
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Symptoms  Some users may report a loss of notifications for new SMS or Voicemail.   Solution   Please be advised that updating to the latest released software version resolves the missing notifications.
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One important occurrence we can troubleshoot is related to Display/Touchscreen Troubleshooting.  By remembering a few important tips, we can be more successful in helping address the root cause associated with these interactions.
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Symptom      Diagnosis  Some users are reporting "Unable to install all contents 1 code: 400" appear repeatedly. Solution The root cause is actively under investigation and devices should not be replaced based on this behavior. Follow these steps to resolve:   Ensure handset is on Sprint mobile data (not Wi-Fi) Open phone dialer and enter ##BRAND# and select YES.  This will resend the ID payload to the handset without removing any personal data.  If the handset is in weak Sprint coverage or if the error returns, please to move to a location in good Sprint network coverage and try again. If ##BRAND# does not resolve the behavior and error 400 continues to appear, perform a full factory data reset.  Settings > General management > Reset > Factory Data Reset    This communication will be updated as root cause is identified.
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