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One important occurrence we can troubleshoot is related to Display/Touchscreen Troubleshooting.  By remembering a few important tips, we can be more successful in helping address the root cause associated with these interactions.
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Symptom      Diagnosis  Some users are reporting "Unable to install all contents 1 code: 400" appear repeatedly. Solution The root cause is actively under investigation and devices should not be replaced based on this behavior. Follow these steps to resolve:   Ensure handset is on Sprint mobile data (not Wi-Fi) Open phone dialer and enter ##BRAND# and select YES.  This will resend the ID payload to the handset without removing any personal data.  If the handset is in weak Sprint coverage or if the error returns, please to move to a location in good Sprint network coverage and try again. If ##BRAND# does not resolve the behavior and error 400 continues to appear, perform a full factory data reset.  Settings > General management > Reset > Factory Data Reset    This communication will be updated as root cause is identified.
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Question  Why is my phone freezing, rebooting, draining my battery, and/or slow?   Answer   Introduction One common root cause of concerns such as freezing, random restarts, battery drain, sluggish or random actions, unexpected errors, or other unexpected behaviors are 3 rd party apps.   Safe mode prevents 3 rd party apps from initializing, allowing devices to be tested without 3 rd party interference.   Step 1 – Unmount the Memory Card   Similar to 3 rd party apps, corrupt, damaged, or performance-impacting memory cards can cause freezing, random actions, etc. The first step in the Safe Mode Experience is to unmount the memory card and retest the device.   Remember: Samsung strongly recommends the customer use a class 10 or newer memory card for best results.   Step 2 – Retest in Safe Mode   Once the memory card has been eliminated as the root cause, using safe mode will help eliminate a 3 rd party app as the root cause. If the concern doesn’t persist in safe mode, the root cause is a 3 rd party app.   Tip: Safe mode doesn’t pinpoint which 3 rd party app is responsible. Test by removing any recently added or updated applications and retest.   Step 3– Reset All Settings   Once the memory card and 3 rd party apps have been eliminated as the root cause, reset all settings will be beneficial for testing prior to a factory data reset.   Tip: Resetting all settings and/or resetting network settings may delete saved Wi-Fi connections, Bluetooth pairings, etc.
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Symptoms   In some instances, a Boost iPhone 6 may display a “SIM Required”, “Cannot Detect SIM Card”, or “Reading SIM Card” error during activation.   Solution   Performing a UICC (SIM) Swap will resolve this issue.
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Question  Once I updated to Oreo on my Note 8, why do I have abnormal tint colors from the handset display? Answer  Install and/or open theGoogle Play Books application. Tap on any previously downloaded ebook or select Shop and download any FREE SAMPLE shown under Start a Free Preview.     Once ebook launches, tap Aa in the upper right-hand portion of the screen      Click the settings wheel icon in the upper right Tap the word SETTINGS next to 'Night Light'          Turn Night Light to Off    
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The S9/S9+ features a concept change on proactive maintenance concerning microSD card failure. 
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This document is intended to educate our customer regarding the use of Automatic Call Recorder (ACR) application on Galaxy S9/S9+ devices.
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This document is intended to guide customers in understanding a concept change introduced with Android version 8.x (Oreo, O) which changes the ability to set custom notification tones on Samsung.
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Question  How can I locate my lost or stolen Boost Android phone? Answer   If the phone is Android and you have it synced to your Google account, you can get the last known location by going to Android Device Manager.  Depending on the version of Android you're running, you can even make it ring (if the battery isn't dead) or Enable Lock and Erase so nobody can get your info.  
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Looking for a list of Sprint phones that can be used on Boost?  Look no further!*  
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Question  How can I request a Domestic SIM unlock to use my Boost Mobile phone on another carrier?  Answer Boost Customer Care can help with this request, however there are some requirements that must be met before the device can be unlocked.  You can also view this information on the Boost Mobile support pages The person requesting the device unlock is an authenticated current or former customer or an individual owner who can provide the account number or account name for the account last associated with the device. The device has not been reported as lost or stolen or otherwise flagged as ineligible to be unlocked. The device has been active for at least 12 months on the same account (under Equipment History) and a payment has been made within the last 90 days of that 12-month activation anniversary. Warranty replacement phones will have the same eligibility date as the original device. Boost Mobile also has a pretty thorough set of Unlocking FAQs  on the support pages, as well.     Keep in mind, once you have unlocked your device and activated it on another carrier, you may not be able to reactivate it on Boost Mobile.
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 How do I update the network profile on my Apple iPhone? Updating the profile will ensure that the proper programming information is saved into a device. *It will correct a missing or incorrect profile that may result voice, data and text issues.   Steps: From the dial pad type in: ##873283# (##UPDATE#) and press call. A message should appear stating the update has been initiated. Once complete a new message should appear stating the update has either completed or failed. If the update fails, ensure the device is in Sprint Network coverage, power cycle the device and try again.   *The update profile is not a fix-all and may not solve all problems. This step is intended to correct problems caused by missing or incorrect programming in the device.   Please reach out to a Social Care team member if you problem continues.  
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Problem I recently purchased the ZTE MAX XL and I have just noticed that I do not get voicemail notifications.     Solutions   I got this phone a week ago and had the same problem.  There was no visual voicemail nor was there even a regular voicemail icon to alert you to messages.   I called Boost Mobile and a re-install of the software fixed it, with visual voicemail showing up.  Also, a second screen page of a lot of other BM stuff, eg Amazon, Kindle, Solitaire, etc also showed up.     You can do the reset yourself.  Make sure you're in an area with good data coverage or WiFi  Then just go into the the phone dialer app and tap ##BRAND#.  The phone will restart and install all the Boost apps with it.     If that doesn't work you can also try a Factory Reset.  Go into the Settings menu and go to Backup and Reset and do a Factory Reset.  It does an initial reset and load, then a couple mins later it applies a final update that has VM and the other stuff.   You will lose any stuff you've put on the phone, but hopefully you haven't done much customizing.     Also, AFAIK, you can't use a third party visual VM app like Youmail because BM doesn't support conditional call forwarding.  But the BM visual VM app is fine for me.   Visual Voicemail is Free, but you do have to subscribe.  You can upgrade to Voicemail to Text for $2.99/month.
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  The Partition Cache Wipe is a bit like deleting the cache and cookies on a PC or laptop.  Cache files are tiny bits of information that can help some apps load a more quickly.  Like clearing your cache and cookies on a computer, deleting these files doesn't hurt anything and you won't lose any personal information by doing so.   Corrupt cache files can keep Internet websites or apps on your phone from loading, they can cause your device to slow down or feel a bit warmer than normal.  Clearing them may fix these issues.  Many Android sites also suggest performing a partition cache wipe after a system update.   Please follow the troubleshooting steps below: Turn off the device. Press and hold the Volume Up key, Home key, and Power key at the same time. When the phone powers on, the Android System Recovery screen appears approx. 30 seconds later. Release all of the keys. Press the Volume down key to highlight "wipe cache partition." Press the Power key to select. Press the Volume down key to highlight “yes” and press the Power key to select. When the wipe cache partition is complete, “Reboot system now” is highlighted. Press the Power key to restart the device.
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  Symptoms   The toggle for Hot Spot is nowhere to be found in Settings on my Galaxy.  I pay for a 6 GB Hot Spot add on but I have no way to turn it on.   Diagnosis Boost branded apps may not properly load at initial installation and provisioning.  As a result, certain apps including Hot Spot  may be missing. Solution From the device phone dialer, tap ##BRAND#  The device may ask to confirm reset.  Please tap OK or confirm.  Your device will restart at least one time and walk through over the air activation.   This process will reload the Boost app package as well as network settings.  No personal data should be affected.  This should restore missing hot spot icon or toggle.   Be advised: this process may restore some applications to your home screen that you had previously removed.  It's safe to delete the icons again once the reset has completed
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