Symptoms

 

Some users report the iris scanner fails to register new entries after installing software version G965USQU2ARE6.  A blank screen could be seen instead of the expected eye alignment screen during setup.

Diagnosis

 

 Samsung and Sprint are aware and will address the behavior in an upcoming software release

 Solution

 

There is currently no workaround.  Please do not hard reset devices for this failure as it will not resolve the problem.

 

Version history
Revision #:
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Last update:
‎06-11-2018 04:32 PM
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