ordered a phone didn’t get a confirmation email only a order number

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Accomplice

ordered a phone didn’t get a confirmation email only a order number

just paid off my boost up and ordered a number but i never got a confirmation email, money was taken out and i have the order id number to track but no email confirmation
5 REPLIES 5
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Agent

Sorry to hear that, justinarces. We want to help. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, please click on any of the social care agent's user names and select the option, send this user a private message. 

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Newbie

Hi! The same exact thing happened to me yesterday when I purchased my iPhone XR from the boost mobile site. The money was taken from my account and I received an order number but with no confirmation email?
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Accomplice

i’m not quite sure why it’s like this but i did one day shipping so i guess i’ll find out tomorrow lol
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Agent

Hi, Nia98. Thanks for contacting us. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, please click on any of the social care agent's user names and select the option, send this user a private message. 

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Enthusiast

Hi did you ever receive your package the next day?