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no tracking number

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Groupie

no tracking number

I placed an order for two iPhone s on Thursday the 28th at about 10 pm and paid for overnight shipping I have no tracking number for shipping and my order status says Single sku retrieval failure. When can I expect to see my new phones and what does that order status mean
12 REPLIES 12
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Agent

Re: no tracking number

Hello there, @Cass-17! So sorry to hear that. We will definitely look into it. Can you please send us a private message with the actual order key for further help?

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Enthusiast

Re: no tracking number

I have the exactly same problem, and it’s been days since I ordered online. Can someone tell me how can I send a pm or communicate with an associate
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Enthusiast

Re: no tracking number

I have the exactly same problem, and it’s been days since I ordered online. Can someone tell me how can I talk with an associate.
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Agent

Re: no tracking number

Hey there, @Cristhian! We understand your concerns. Please send us a private message with the order key so we can look into it. Thanks.

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Groupie

Re: no tracking number

Let me know if you get any answers I've called customer aervice and they dont seem to know what's going on. Ive been told their 1 day shipping takes 2 business days and I should have it today but I havnt seen anything
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Agent

Re: no tracking number

Understood. Since we could not find any tracking number, it's hard to say the phone will be delivered today, we are unable to track it down. Please verify your bank account statement to see if the charge is pending, if not we will have to look further into it.  

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Agent

Re: no tracking number

We have submitted the order cancellation. Extra info is available in a private message. Thank you.

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Enthusiast

Re: no tracking number

Can you cancel my order as well please. I don’t have the time to wait for this cellphone.
Thanks
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Groupie

Single sku retrieval failure

I made a purchase of a iPhone 7 Plus pre-owned few days ago and the informantion hasn’t Changed since then. Also, checked your website and it appears you’re sold out of the phone as well.

Order Date: 2019-03-01
Order Status: SINGLE_SKU_RETRIEVAL_FAILURE
Tracking Number: NOT YET AVAILABLE