my preowned samsung j3 emerge phone says i owe 0.00 but wont let me make calls or texts

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my preowned samsung j3 emerge phone says i owe 0.00 but wont let me make calls or texts

i just made a payment. i went to call my friend and it said i needed to add 0.00 to my account before i could use it and that my account currently had 50.00 on it can you please help me.

12 REPLIES 12
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Agent

Hello Cassieann204,  send me a private message so we can look into this for you.

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Enthusiast

Same thing is happening with my account as well except when i call its says i owe negative 1.00 to restore service
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Agent

Hello Strongone! No worries! We definitely want to get this figured out for you ASAP. When did this issue first start? What type of phone do you have?

 

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Enthusiast

Saturday December 2nd i started service paid 36.00 for the 35.00 plan. My phone is a galaxy prevail lte prepaid
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Agent

Our next step will be to update your data profile on your phone.

Step 1:From the home screen, tap Apps.

Step 2:Scroll to and tap Settings.

Step 3:Tap System Update. May be found under System section or General.

Step 4:Tap Update Profile.

Step 5:Once the profile update is complete, tap OK.

 

Please let us know how that worked out.

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Enthusiast

I did that a bunch of times. I reset the phone back to factory settings. It says profile updated but still nothing. It says my service is interrupted to pay 0.00 to restore service
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Agent

Yikes! That’s no good. Let’s get this thing figured out. Can you please send us a private message with your phone number and PIN code so we can take a closer look?

 

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Enthusiast

I am having the same problem
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Enthusiast

How did they fix this issue? I am habing the same problem