i just made a payment. i went to call my friend and it said i needed to add 0.00 to my account before i could use it and that my account currently had 50.00 on it can you please help me.
Hello Cassieann204, send me a private message so we can look into this for you.
Hello Strongone! No worries! We definitely want to get this figured out for you ASAP. When did this issue first start? What type of phone do you have?
Our next step will be to update your data profile on your phone.
Step 1:From the home screen, tap Apps.
Step 2:Scroll to and tap Settings.
Step 3:Tap System Update. May be found under System section or General.
Step 4:Tap Update Profile.
Step 5:Once the profile update is complete, tap OK.
Please let us know how that worked out.
Yikes! That’s no good. Let’s get this thing figured out. Can you please send us a private message with your phone number and PIN code so we can take a closer look?