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i bought a pre owned phone

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Newbie

i bought a pre owned phone

i bought a pre owned iphone 7 it did not work it kept restarting and only let me send one message so i got the refund for the phone and the person i talked to said i could also get a refund on service because i hadn't used it but when i contacted them today they said i could not i'm confused and would like some help  

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Agent

Re: i bought a pre owned phone

Hello, Trillkage64. Thanks for contacting us. Let's check this thing out. Please, send us a private message with your phone number and PIN.

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".