how to get your order number from phone purchase

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Enthusiast

how to get your order number from phone purchase

 
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Agent

Hello, @jojojo8ps8! we have replied to your previous post, please take a look. 

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Agent

Hello, @jojojo8ps8! we have replied to your previous post, please take a look. 

View solution in original post

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Enthusiast

I purchased a phone on 07/01 and have not received any confirmation of the order, and I cannot find an order number anywhere.  How do I get my order number?   The link for Go To Solution doesn't go anywhere.   Help! 

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Hi @Iashby. We are sorry to hear that you are experiencing inconveniences with your order. Did you check your email's spam folder?

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Enthusiast

Yes, multiple times.  I haven't received an email,  or text or any confirmation that the order is being processed.  But my bank account was charged.   I just want an order number.   

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We understand. Please send us a private message to verify more information and assist you. To send a Private Message, click my username or picture, then click "send this user a private message".

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Groupie

I've also run into this issue, and have checked every folder in my email, with no confirmation. I did receive a text message today that my installment plan has been added to my account, but I would still like to be able to check on the shipping status of my phone.

The link on the solution doesn't work for me, any help would be greatly appreciated.
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Agent

Hi there, atirediris. Please send us a private message with the account phone number and pin code.