boost up cancelling order

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Newbie

boost up cancelling order

I have tried several times to order a phone using boost up.  I have been a boost mobile customer for a very long time.  Every time it takes the payment from my debit card, then cancelled it.  Please look into this for me.

2 REPLIES 2
Agent

Re: boost up cancelling order

Hi there wmtdanimal. Thank you for contacting us. When placing an order through BoostUp, the online account address, the shipping address, and the billing address needs to be the same. Victor21

Newbie

Re: boost up cancelling order

They are the same just placed a boostup order says charge is pending but received no confirmation email and order number is not bringing anything up.