Wrong shipment address

Groupie

Wrong shipment address

Hello I order online a phone
At first I put my debit card info and then the shipping address
But because they are different there was a mistake and it automatically they put the billing address of the card as shipping and I don't live anymore in that address.
Is there a way to change to a new shipping address or cancel the order

Thanks
3 REPLIES 3
Agent

Re: Wrong shipment address

Hello @rommel97 Unfortunately, the address cannot be changed. Since, the billing and shipping address must be the same. When did you submit the order?

 

~JoyP.

~ Joy P.
Groupie

Re: Wrong shipment address

Hello more than one hour ago today
Agent

Re: Wrong shipment address

Thanks! Would you please send us a private message, so we can further assist you?

 

Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.

 

~JoyP. 

 

 

~ Joy P.