Wrong shipment address

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Accomplice

Wrong shipment address

I need help. I went on my email to track a shipment and it said the delivery address was incorrect. Yesterday morning I chatted with a “supposed” agent on here and i wanted to cancel my order and he said it was canceled but it was shipped last night. I decided to keep the phone since it shipped but now the address is wrong. Im starting to get upset with boost.
12 REPLIES 12
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Enthusiast

how do we private message you
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Enthusiast

I ordered a phone but put the wrong delivery address... how can I fix this
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Agent

Hi there, @Iyanna01! The shipping address can't be changed. All orders must ship out to the address on the credit card to comply with our Fraud rules.