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Hi. Please erase/edit the previous response that has the order number in public. Send us a private message instead with the phone number and email as well.. - E,J.
Helllo I am very upset because I recently ordered a phone and it was sent to the wrong address. It was sent to Houston, TX and I am in Corpus Christi. It went to Houston because my billing information is from Houston but, I explicitly remember putting in my information for Corpus Christi. However, my package was sent to my billing information. I have already paid for the phone and found it that it ws in a different city, I was wondering if I can get a refund or have this problem corrected immediately.
Hey there, @Mmartinez138! We're deeply sorry to hear about your situation. We'd like to make you aware that the shipping address must match the billing address in the card, otherwise the order won't go through. Please send us a private message and we'll do our very best to help!