You most certainly aren't alone with that problem. Seriously, there's been almost a dozen people with this problem on the forum. And so far, the support people have mainly just given the same useless "solutions". It's almost like they're just hoping people will get tired of asking for help and just move on.
So sorry about the trouble, @JoshYar! We’d be happy to help. We'd like to escalate this issue to our Technical Support department to find a solution to this situation. We'll need some information that we can't discuss in public. Can you shoot us a private message so we continue assisting you?
Note: To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".