Unauthorized $5 charge

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Enthusiast

Unauthorized $5 charge

Yesterday I got a text message yesterday that said I've been charged $5 for "Mini-Me" and that I would have to pay $5 when I pay my phone bill, but i never authorized this payment. How can I get this removed? This is unacceptable.
3 REPLIES 3
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Enthusiast

Any help?? I see y'all replying to everyone else.
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Groupie

Me too, I'm trying to figure out how to remedy this.  I see in my account info that next month's charge will be $30.00, so I'm wondering how this all came about.  Temporary "transfer fee"?

I was a Virgin customer that got switched over to Boost, and at the time I thought "yay, I'll be the first thing they do is increase my bill", and so it happens. This is why I left Spring a couple of years ago, the old "boil the frog" incremental increase.  If I can't get it removed, I'm looking for a different carrier.

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Groupie

Click on My Boost then scroll down to manage add-ons. Click on that. Then click to uncheck the juega ya add-on and click continue or return to dashboard. It should be removed then.