Two orders of phones cancelled

Highlighted
Accomplice

Two orders of phones cancelled

I ordered a iPhone XR online through Boost installment program. I am qualified for Boost Up.

They cancelled my order. I told customer service about it, they said to reorder it at no charge.

I paid for the reorder and that one is also cancelled. They took money out of my bank account. The bank said they counts as purchases and is pending.

What should I do?
3 REPLIES 3
Highlighted

Re: Two orders of phones cancelled

Don’t you fret, NicoleVick1991! We’ll get you all sorted out. The money is going to be refunded as the orders were cancelled. Though we recommend you to make your purchase at any of our local Boost Mobile stores instead.

Highlighted
Accomplice

Re: Two orders of phones cancelled

The store I went to don’t have them on stock.

Can I buy the phone in full from the website or from Apple?
Highlighted

Re: Two orders of phones cancelled

Yes, you can.